Loan Specialist – Call Taker.About Nationwide Money Mart
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Business Description
Cash Mart has been assisting Canadians making use of their economic requirements for over 25 years. Whether you’ll need a pay day loan,|loan that is payday your cheque cashed, or just have to trade some forex, cash Mart is here now to last. With branches available belated across Canada, it is easy to understand why a lot more people choose us for fast, friendly, hassle-free solutions.
At Money Mart, we realize our workers are one of the keys success. The US, and expanding throughout Europe, opportunities for career growth and development with us are endless with over 460 stores in Canada, and locations internationally in the UK. Included in Dollar Financial Group, Inc., cash Mart??™s reach is international, but our focus, is neighborhood; at each countertop, along with every consumer that people provide.
We hire smart, company savvy, individuals whom get yourself a excitement from assisting our clients meet their individual and economic goals. We provide amazing training programs, first class benefits, great individual incentives and plenty of other perks that are cool. That you have been looking for.At Money Mart, you can learn, grow and thrive??¦ if you are looking to flex your sales skills, and want to join a diverse, fun and dynamic team we have the job. Just what exactly will you be waiting around for.
Specialties
Pay day loans, Cheque cashing, Foreign Exchange, Western Union, We purchase Gold, Taxes
Job Description
Operate in a busy, multi-tasking, group environment with a solid feeling of time administration and urgency. Effectively products that are present services to clients and guide consumer interactions towards finishing present actions and upselling services and solutions. To offer quality phone, talk and email help with a top level of customer support and expertise that is technical while proactively discovering an individual need and enthusiastically and skillfully providing an answer.
The incumbent must certanly be proficient in interpreting and using provincial and state laws and techniques, and still have an in-depth working knowledge in the areas of payday and installment lending both in Canada plus the united states of america.
DUTIES/RESPONSIBILITIES
?· Manage time when you look at the most effective method feasible and manage consumer inquiries in a prompt means.
?· Probing for client requirements and proactively up selling/facilitating the purchase of business items.
?· Acquire and keep understanding of appropriate items, present help policies, and types of help distribution, to be able to offer theoretically accurate approaches to users.
?· Attend training sessions provided inside the Center and Loans divisions.
?· Proactively calling clients to help processing of the loan and give a wide berth to feasible hurdles which might deter the consumer from doing the mortgage application. Analyze business requirements and handle efficiency in conformity with established strategic instructions and policies
?· Perform other duties as assigned.
Skills
TRAINING
?· senior school diploma or equivalent
EXPERIENCE
expertise in banking or other standard bank Experience in multi-channel contact center specific Experience in supplying phone, email and talk help and competent in Microsoft term, succeed, Outlook
Demonstrated proficiency in handling an easy selection of obligations and interacting efficiently in an organization that is complex. Previous experience with an individual solution, telesales or outgoing phone advertising environment. Good attitude, sales acumen. Technical Proficiency with Microsoft workplace suite, especially Outlook and Excel Can set goals that are personal attain department performance goals within the aspects of phone calls, product sales and conversions. Demonstrated good judgment, quality communication abilities written and spoken, and strong evaluation and analytical abilities Excellent social skillsPROBLEM-SOLVING
Basic issue solving associated with our services and products. Dilemmas beyond the Loan Call Takers abilities are forwarded on the Loans Supervisor or departments that are appropriate quality.
Extra Information
In search of in your free time and time that is full!
We search for bright, energetic, determined people that are enthusiastic about learning and developing their job. We purchase our workers and gives substantial training and development programs establishing you up for future success.
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